Effective date: 24 August 2026
1. Introduction and company information
This Privacy Policy explains how Interview Studio London Ltd (“we”, “us”, “our”) collects, uses, shares, stores, and protects personal data in connection with our interview-studio services and related operations.
Interview Studio London Ltd is the data controller for the personal data described in this Privacy Policy, unless we state otherwise.
Contact details:
- Company: Interview Studio London Ltd
- Address: Interview Studio London, 2nd Floor, 18-22 New Inn Yard, Shoreditch, London EC2A 3EY, UK
- Email: [email protected]
- Phone: +44 20 7946 8372
This Privacy Policy applies to personal data we collect through our website, booking and enquiry channels, email and telephone communications, on-site studio services, payments, customer support, marketing activities, and any other interactions with us.
2. Data collection and processing
We may collect and process the following categories of personal data:
- Identity data: name, title, employer, job title, and similar identifiers.
- Contact data: email address, telephone number, billing address, postal address, and other contact details.
- Booking and service data: appointment details, studio requirements, production notes, attendance information, and communication preferences.
- Payment and transaction data: payment status, invoices, receipts, and limited payment-related information necessary to process transactions.
- Technical data: IP address, browser type and version, device identifiers, operating system, time zone setting, and usage information.
- Communication data: correspondence with us by email, phone, forms, social media, or other channels.
- Marketing and preference data: consent choices, subscription preferences, and interaction with our communications.
- Site safety and security data: CCTV footage where used at our premises, access logs, and security-related records.
We collect personal data directly from you when you contact us, make an enquiry, book our services, visit our premises, subscribe to updates, or otherwise interact with us. We may also collect data from third parties such as payment providers, professional advisers, booking platforms, analytics providers, and publicly available sources where lawful.
We process personal data in electronic and, where necessary, paper form. We only process personal data to the extent necessary for the purposes described in this Privacy Policy.
3. Purpose of data processing
We process personal data for the following purposes:
- to respond to enquiries and provide quotations;
- to manage bookings, scheduling, studio access, and service delivery;
- to communicate with clients, suppliers, and other contacts;
- to process payments, issue invoices, and manage accounts;
- to provide customer support and handle complaints;
- to operate, maintain, and improve our website, systems, and services;
- to carry out analytics, service development, and business administration;
- to send marketing communications where permitted by law and/or with consent;
- to comply with legal, regulatory, tax, accounting, and reporting obligations;
- to protect our business, premises, staff, clients, and property;
- to detect, investigate, and prevent fraud, misuse, or security incidents;
- to establish, exercise, or defend legal claims.
4. Legal basis for processing
We process personal data only where we have a lawful basis to do so. Depending on the context, our legal bases may include:
- Performance of a contract: where processing is necessary to enter into or perform a contract with you, including managing bookings and delivering studio services.
- Legitimate interests: where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include managing our business, improving services, ensuring security, and maintaining accurate records.
- Consent: where you have given clear consent, for example for certain marketing communications or optional cookies/analytics, where applicable.
- Legal obligation: where processing is necessary for compliance with applicable laws, regulations, court orders, or lawful requests from authorities.
- Vital interests: in rare cases where processing is necessary to protect someone’s life or physical safety.
Where we rely on legitimate interests, we balance our interests against your rights and freedoms and take appropriate safeguards.
5. Data sharing and third parties
We may share personal data with trusted third parties where necessary for the purposes described in this Privacy Policy, including:
- Service providers: IT support, website hosting, cloud storage, email providers, booking systems, customer relationship management tools, and analytics providers.
- Payment processors and financial institutions: to handle payments, refunds, invoicing, and fraud prevention.
- Professional advisers: accountants, auditors, lawyers, insurers, and other advisers.
- Business partners and contractors: where needed to deliver services or support projects.
- Regulators, law enforcement, and authorities: where required by law or to protect rights, safety, and security.
- Successors in title: in connection with a merger, acquisition, restructuring, or sale of assets, subject to appropriate safeguards.
We require third parties to process personal data only on our instructions and to implement appropriate technical and organisational security measures, where applicable.
We do not sell personal data.
6. Data transfer to third countries
Some of our service providers may be located outside the United Kingdom or the European Economic Area (“EEA”), or may process data in countries outside these regions. Where this occurs, we take appropriate steps to ensure that personal data remains protected in accordance with applicable privacy requirements.
These steps may include reliance on adequacy regulations, standard contractual clauses, international transfer assessments, and additional technical and organisational safeguards where needed. You may contact us for further information about the safeguards used for international transfers.
7. Storage duration
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, tax, or reporting requirements.
Retention periods vary depending on the type of data and purpose of processing. In general:
- client and booking records are kept for the duration of the relationship and for a reasonable period thereafter;
- financial and accounting records are kept for the period required by applicable law;
- marketing data is kept until you withdraw consent or object, where applicable;
- security records, including CCTV where used, are kept only for a limited period unless needed for an incident, investigation, or legal claim;
- correspondence is retained for as long as necessary to handle the matter and for record-keeping purposes.
When personal data is no longer required, we will securely delete, anonymise, or archive it, as appropriate.
8. User rights (access, rectification, erasure, restriction, data portability, objection)
Subject to applicable law, you may have the following rights in relation to your personal data:
- Access: the right to request confirmation of whether we process your personal data and to obtain a copy of that data.
- Rectification: the right to request correction of inaccurate or incomplete personal data.
- Erasure: the right to request deletion of your personal data in certain circumstances.
- Restriction: the right to request that we limit the processing of your personal data in certain circumstances.
- Data portability: the right to receive certain personal data in a structured, commonly used, machine-readable format and to request transmission to another controller where technically feasible.
- Objection: the right to object to processing based on legitimate interests and to object at any time to direct marketing.
You may also have the right to request information about the logic involved in any automated decision-making, if applicable. We do not generally make decisions based solely on automated processing that produce legal or similarly significant effects.
To exercise any of these rights, please contact us using the details in the “Contact information” section. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
9. Withdrawal of consent
Where we rely on your consent to process personal data, you may withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw consent, we will stop the relevant processing unless we have another lawful basis to continue. To withdraw consent, please contact us at [email protected].
10. Right to complain
If you have concerns about how we handle personal data, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to lodge a complaint with the relevant supervisory authority in the UK. In the United Kingdom, this is the Information Commissioner’s Office (ICO).
Website: https://www.ico.org.uk
11. Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures may include access controls, encryption where appropriate, secure systems, staff training, physical security measures, and regular review of our processes.
While we take reasonable steps to safeguard personal data, no system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any credentials or access details you use to communicate with us or access our systems.
12. Contact information
If you have any questions about this Privacy Policy or how Interview Studio London Ltd processes personal data, please contact us:
- Interview Studio London Ltd
- Address: Interview Studio London, 2nd Floor, 18-22 New Inn Yard, Shoreditch, London EC2A 3EY, UK
- Email: [email protected]
- Phone: +44 20 7946 8372
13. Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or operational needs. Any updated version will be posted on our website with a revised effective date.
We encourage you to review this Privacy Policy periodically to stay informed about how Interview Studio London Ltd processes personal data.