Terms of Service — Interview Studio London Ltd

Effective Date: 24 August 2026

1. Introduction and acceptance of terms

These Terms of Service (the “Terms”) govern your access to and use of the interview coaching, preparation, review, and related professional services provided by Interview Studio London Ltd (“Interview Studio London Ltd”, “we”, “us”, or “our”). Our registered business address is Interview Studio London, 2nd Floor, 18-22 New Inn Yard, Shoreditch, London EC2A 3EY, UK.

By booking, purchasing, accessing, or using any of our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services. You represent that you have read and understood these Terms and that you are legally capable of entering into a binding contract.

These Terms apply to all users, including individuals booking services for themselves and individuals booking on behalf of another person, unless otherwise agreed in writing by Interview Studio London Ltd.

2. Scope of services

Interview Studio London Ltd provides professional interview-studio services including, without limitation:

• One-to-one mock interviews;
• Competency-based interview coaching;
• CV and application review;
• Executive presence and presentation coaching;
• Graduate and entry-level interview preparation;
• Video interview practice;
• Career transition interview support.

Our services are advisory and preparatory in nature. We do not guarantee interview outcomes, job offers, promotions, admission, or any other specific result. Any examples, feedback, suggestions, or recommendations are provided for guidance purposes only and should be assessed by you in light of your own circumstances.

We may deliver services in person, online, by telephone, by video call, by email, or through other agreed methods. The format, duration, scope, and deliverables of each service will be as described on our website, in a quotation, booking confirmation, or written agreement.

3. User obligations and responsibilities

You agree that you will:

• Provide accurate, complete, and up-to-date information when booking or using our services;
• Attend scheduled sessions on time and with the necessary equipment, materials, and connectivity, where applicable;
• Use our services for lawful purposes only;
• Not misuse, copy, record, distribute, or exploit our materials except as expressly permitted by us in writing;
• Act respectfully toward our staff, consultants, and representatives;
• Notify us promptly of any changes to your booking details or circumstances relevant to the service;
• Review and consider our feedback responsibly and independently;
• Ensure that any documents you submit, including CVs, cover letters, application forms, and supporting materials, are truthful and not misleading.

You are solely responsible for the accuracy and legality of the information you provide to us. We are not responsible for errors, omissions, false statements, or misleading content in any materials you provide.

Where services are delivered online, you are responsible for maintaining a suitable device, internet connection, and environment for participation. We are not liable for interruptions caused by your equipment, internet service, or third-party platforms.

4. Payment terms and conditions

Fees for our services will be communicated at the time of booking, in a quotation, invoice, price list, or other written confirmation. Unless otherwise stated, all fees are stated in pounds sterling (£).

• Payment may be required in advance of the session or service.
• Bookings are only confirmed once payment is received in full, where prepayment applies.
• All payments must be made using the payment methods we make available from time to time.
• If any payment is declined, reversed, charged back, or otherwise not received, we may suspend or cancel the relevant service.
• Where applicable, you are responsible for any bank charges, currency conversion fees, or other third-party payment costs.

If you are booking as a consumer, you acknowledge that some services may be scheduled for a specific date or time and may therefore be subject to the cancellation and refund policy set out below. If you are booking on behalf of a business or organization, any additional contractual terms agreed in writing may apply.

We reserve the right to change our prices at any time, but changes will not affect bookings already confirmed and paid for, unless otherwise agreed or required by law.

5. Cancellation and refund policy

We understand that schedules change. Our cancellation and refund policy is intended to be fair while reflecting the preparation time and reserved capacity associated with our services.

• More than 48 hours before a session: You may cancel or reschedule without charge, subject to availability.
• 24 to 48 hours before a session: A rescheduling fee may apply, or a partial refund may be issued at our discretion.
• Less than 24 hours before a session or failure to attend: The full fee may be retained and no refund will normally be issued.
• Late arrival: Sessions may still end at the scheduled time, and no extension or refund is guaranteed.

If a service has already commenced, been substantially delivered, or involved bespoke preparation, research, document review, or personalized feedback, refunds may be reduced or refused to reflect the work completed.

If we need to cancel or reschedule a service due to operational reasons, consultant unavailability, technical issues, illness, or other reasonable causes, we will use reasonable efforts to offer a replacement session or a refund for the affected portion of the service.

Refunds, where approved, will be issued to the original payment method within a reasonable period. Any non-refundable elements will be clearly identified at the time of booking where applicable.

Nothing in these Terms affects any rights you may have under applicable consumer protection law that cannot be excluded or limited by contract.

6. Liability limitations

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Subject to the foregoing, Interview Studio London Ltd shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive losses;
• Loss of profit, loss of opportunity, loss of anticipated savings, or loss of business;
• Any decision made or action taken by you or any third party based on our services or feedback;
• Any failure to achieve a particular interview outcome, job offer, or career result;
• Any technical failures, interruptions, or platform errors outside our reasonable control;
• Any damage arising from inaccurate, incomplete, or misleading information supplied by you;
• Any third-party content, websites, services, or tools referenced or used in connection with our services.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with the services or these Terms shall be limited to the amount paid by you for the specific service giving rise to the claim.

Our advice is designed to support your preparation and professional development. You remain responsible for your own interview performance, applications, career decisions, and communications with employers or recruiters.

7. Intellectual property rights

All intellectual property rights in our materials, content, frameworks, templates, presentations, documents, recordings, training methods, branding, and service materials are owned by or licensed to Interview Studio London Ltd.

Unless we agree otherwise in writing, you are granted a limited, non-exclusive, non-transferable, revocable licence to use any materials provided to you solely for your personal, non-commercial use in connection with the relevant service.

• You must not reproduce, distribute, publish, sell, sublicense, or exploit our materials without written permission.
• You must not remove any copyright, trademark, or proprietary notices from our materials.
• Any documents you provide to us remain your property, but you grant us a licence to use them solely to provide the services.

If recordings are made of sessions, this will only occur with prior notice and, where required, your consent. Any permitted recording remains our intellectual property unless otherwise agreed in writing.

8. Data protection and privacy

We are committed to handling personal data responsibly and in accordance with applicable data protection laws. We process personal data to manage bookings, deliver services, communicate with you, maintain records, improve our services, and comply with legal obligations.

Personal data may include your name, contact details, CV content, application materials, session notes, payment information, and any other information you choose to share with us in connection with our services.

We may use third-party service providers to support administration, communications, scheduling, payments, storage, and online session delivery. These providers will only be used where appropriate safeguards are in place.

You acknowledge that, in order to provide tailored coaching, you may disclose sensitive or personal information about your background, employment, education, health, or other circumstances. Please only provide information that is relevant to the service.

Further details about how we collect, use, store, and protect personal data may be set out in our privacy policy, where available. If there is any inconsistency between these Terms and our privacy policy regarding data processing, the privacy policy will prevail for privacy-specific matters to the extent permitted by law.

9. Force majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from events beyond our reasonable control, including without limitation acts of God, fire, flood, storm, epidemic, pandemic, industrial action, war, terrorism, civil unrest, power failure, internet outage, transport disruption, governmental action, or the failure of third-party platforms or suppliers.

In such circumstances, we may suspend services, reschedule appointments, or adapt service delivery as reasonably necessary.

10. Changes to terms

We may update or revise these Terms from time to time to reflect changes in our services, operational practices, or legal requirements. The updated Terms will be effective from the date stated at the top of the document or from the date they are otherwise published or communicated to you.

Your continued use of our services after changes take effect constitutes acceptance of the revised Terms. If you do not agree to any updated Terms, you should stop using our services and contact us regarding any outstanding bookings.

11. Applicable law and jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws applicable in England and Wales, subject to any mandatory consumer protection rights that may apply.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except where mandatory law provides otherwise.

12. Contact information

If you have any questions about these Terms, your booking, or our services, please contact Interview Studio London Ltd using the details below:

• Company: Interview Studio London Ltd
• Address: Interview Studio London, 2nd Floor, 18-22 New Inn Yard, Shoreditch, London EC2A 3EY, UK
• Email: [email protected]
• Phone: +44 20 7946 8372

13. Severability clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if such modification is not possible, severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure or delay by us in exercising any right or remedy under these Terms shall not constitute a waiver of that right or remedy.

By using the services of Interview Studio London Ltd, you acknowledge that you have read, understood, and agreed to these Terms of Service.